Nailbox Los Angeles isn’t your ordinary nail salon. With pink spa chairs, marble tables, copper pedicure bowls and plants hanging from the wall, it feels more like you’re walking into a gallery. Although they are somewhat hidden on Sante Fe Ave, their customer service and interior design is worth looking for. You will more than likely be greeted by the owners, Lambert Hahm and Joanna Xu, with their contagious and refreshing positive energy. The couple combined their experienced to open the salon. Hahm used his expertise in Business Administration and Xu, her experience in the nail industry, to open a cool spot that looks and feels good to their customers. With the help of their close friend and consultant, Susie Kim, they managed to execute a well-designed nail salon that will catch your eye with a glimpse. A worthy nail salon is difficult to find in Los Angeles when they are located on almost every corner. Most of the time, your first instinct is to go where your friend recommended, wherever there isn’t a long wait, or the closest spot near your house. However, there are many more important factors one must consider when selecting your go to nail salon. When creating Nailbox, Hahm and Xu wanted to create a place that not only looks good, but feels and smells clean. They stay away from acrylic nails due the chemicals and strong smell, and they use polishes with less chemicals as well, says Hahm. There is a “balance between organic and less chemical products. We want to cater to those who want an organic spa [also],” says Hahm. The choice to not have typical spa chairs stemmed from wanting a sanitary environment. The copper bowls used for pedicures are cleaned after every use and a plastic bag is used for every customer. All of the tools are one-use only, which means that you can take the nail file with you.
Ann Kim, a nail technician at Nailbox, mentioned that sanitation is very important to her. “I chose this place because it’s so clean here. I don’t have to breathe in any chemicals.” The most popular service has been the pedicures and the organic masks. The organic masks are for either arms or legs and will leave your skin as smooth as butter. You can choose from their different scents: lemongrass and green tea, milk and honey, white radiance and black charcoal and the popular lavender and mint. They also have a wide selection of nail polishes from top brands including OPI, NCLA, Essie, and many more. You can also have your little one, ages 4-12, tag along for a ‘minicure.’
Most of Nailbox’s customers come from their Instagram following or by word of mouth, which is the only marketing they have, said Hahm. A couple media influencers have also stopped by, such as Stephanie Villa from Soothing Sista, Aimee Santos from Swell Mayde and Jenn Im from Clothes Encounters. Aside from the beautiful interior, customer service is one of the most important factors for Hahm and Xu. “A customer once gave a bad review but I went beyond to contact them. They were ecstatic,” Hahm says. “We make sure [every customer] is extremely happy and has an enjoyable experience.”
Written by Jessica Flores
Photographed by Miles Fortune